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terms of service


Overview

Welcome to harper and reed. Throughout this website, the terms "we", "us", and "our" refer directly to harper and reed. We provide this website, including all tools, features, information, and products available here (collectively, the "Services"), to give you an exceptional shopping experience. Our digital storefront is powered by Shopify, which provides the e-commerce infrastructure allowing us to offer these Services to you.

By browsing our site, interacting with our content, or buying products from us, you agree to be legally bound by these terms and conditions, including any additional policies linked or referenced here (collectively, these "Terms of Service" or "Terms"), as well as our Privacy Policy. Please read these Terms carefully before using our platform. If you do not agree to all of these terms, you are not authorized to access or use our Services.

Section 1 - Eligibility and Account Security

By accepting these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and give us permission for your minor dependents to use this site under your supervision.

To complete purchases or use certain features, you may need to provide personal details such as your email address, shipping destination, and payment information. You guarantee that all information you provide to our store is accurate, complete, and current. You are entirely responsible for keeping your account login details secure and for any activity that happens under your account. Accounts cannot be sold, assigned, or transferred to anyone else.

Section 2 - Product Information and Availability

We work hard to display the colors and details of our products as accurately as possible. However, because computer monitors and mobile screens vary, we cannot guarantee that your device’s display of any color or texture will be perfectly accurate.

We do not warrant that the quality of items purchased will exactly match your personal expectations. We reserve the right, at our sole discretion, to modify product descriptions, alter pricing, or discontinue items at any time without prior notice. We also reserve the right to limit order quantities or restrict sales to specific individuals, geographic regions, or jurisdictions on a case-by-case basis.

Section 3 - Order Acceptance and Commercial Use

Placing an order on our website represents an offer to purchase. We reserve the right to accept, modify, or decline your order for any reason at our sole discretion. An order is only officially accepted once we process your payment and send a formal confirmation.

Because we process and fulfill orders rapidly, we may be unable to accommodate cancellation or modification requests after an order is placed. If we change or cancel an order, we will attempt to notify you via the email, billing address, or phone number you provided during checkout.

All items purchased from our store are strictly for personal, household use. Purchasing items for commercial resale, wholesale, or unauthorized export is strictly prohibited. All returns and exchanges are governed strictly by our Refund Policy.

Section 4 - Pricing and Billing Accuracy

All posted prices, promotions, and discounts can be modified without prior notice. The price you are charged will be the price active at the exact moment you place your order, which will be detailed in your confirmation email. Unless stated otherwise, displayed prices do not include local taxes, shipping fees, handling costs, or international customs duties.

You agree to provide accurate, complete, and up-to-date account and purchase information for every transaction. If your details change (such as your email address or credit card expiration date), you agree to update your account promptly so we can complete your transactions and reach out if necessary. By submitting payment information, you warrant that you are authorized to use the payment card and that your card issuer will honor all incurred charges.

Section 5 - Shipping and Delivery Risks

Any delivery dates or shipping windows provided by us are estimates only and are not guaranteed. We are not liable for shipping delays caused by carrier issues, customs clearance, or any external forces outside of our direct control. Once we hand your package over to the shipping carrier, the physical title and the risk of loss or damage transfer entirely to you.

Section 6 - Intellectual Property Rights

All elements of our Services—including brand names, logos, trademarks, text, layout designs, graphics, images, product photos, reviews, audio, and video clips—are the exclusive property of harper and reed, our affiliates, or our licensors. These materials are protected under both domestic and international copyright, trademark, and patent laws.

You are granted a limited license to access our platform for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, download, display, or transmit any store content without our express prior written permission. Unauthorized use of any store assets may violate intellectual property laws and will result in the immediate termination of your right to use our site. Shopify's trademarks belong to Shopify, and any other third-party trademarks on our site remain the property of their respective owners.

Section 7 - Third-Party Tools

We may give you access to optional software or tools provided by third parties (such as order tracking or currency converters) that we do not monitor, control, or maintain.

You acknowledge that we provide access to these tools "as is" and "as available" without any warranties or endorsements. We assume no liability whatsoever arising from or relating to your use of these optional third-party tools. Use them entirely at your own risk and discretion, and ensure you review the terms provided by the relevant third-party provider.

Section 8 - External Links

Our website may contain hyperlinks to external sites operated by third parties. We do not review, monitor, or endorse the content, products, or accuracy of these external platforms. Visiting third-party links is done entirely at your own risk. We are not responsible for any damages, losses, or transaction issues occurring on external websites. Please review the third party's rules and policies carefully before engaging in any transaction with them.

Section 9 - Relationship with Shopify

Our digital store is hosted on the Shopify e-commerce platform. Shopify provides the online software that allows us to run our business and sell our products to you. However, your retail contract is made directly with harper and reed. You acknowledge and agree that Shopify is completely separate from the sale and has no responsibility or liability for any products, transactions, injuries, or losses resulting from your purchases or interactions with our store.

Section 10 - Data Privacy

Any personal data you submit to us while using our store is handled in strict accordance with our Privacy Policy. Because our store runs on Shopify, your data will be securely processed and transmitted through Shopify’s infrastructure, which may involve transferring data across international borders to fulfill your orders. Please review our Privacy Policy for full details on how your data is managed by us and our partners.

Section 11 - Customer Feedback and Reviews

If you send us specific submissions (like contest entries) or voluntarily post product reviews, creative ideas, suggestions, or plans (collectively, "Feedback"), you grant us an unrestricted, perpetual, royalty-free, worldwide license to edit, copy, publish, distribute, and display that Feedback in any format or medium for any purpose, including commercial marketing. We are under no obligation to keep Feedback confidential, pay financial compensation for it, or respond to it.

You warrant that your Feedback is your original work, that you have the right to share it, and that it does not infringe on the rights of any third party (including copyright, trademark, or privacy rights). Your comments must not contain illegal, abusive, or obscene material, nor contain malware or viruses that could disrupt our Services. You may not use a fake email address or impersonate someone else to mislead us about the origin of any comments. We take no responsibility and assume no liability for Feedback posted by you or any third party.

Section 12 - Corrections and Omissions

Occasionally, information on our website may contain unintended typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, shipping fees, transit times, promotional offers, or stock availability. We reserve the right to correct these errors, update information, or cancel orders at any time without prior notice—even after you have submitted your order and your payment has been processed.

Section 13 - Prohibited Behaviors

You agree to use our store for lawful purposes only. You are strictly prohibited from using our site or its content:

  1. For any unlawful, fraudulent, or malicious purpose.

  2. To violate any local, state, federal, or international laws and regulations.

  3. To infringe upon our intellectual property or the intellectual property of others.

  4. To harass, abuse, defame, slander, intimidate, or discriminate against any individual or our team members.

  5. To submit false, inaccurate, or intentionally misleading information.

  6. To transmit unsolicited promotions, advertisements, "spam," or chain letters.

  7. To harvest or track the personal data of other users.

  8. To upload viruses, malware, or any malicious code designed to compromise the security or functionality of our store or the internet.

  9. To use automated tools, scrapers, spiders, robots, or AI systems (such as agentic AI) to access, harvest, or extract data from our platform.

  10. To bypass, disable, or fool any security features, CAPTCHAs, or access restrictions we have in place.

We reserve the right to immediately suspend or terminate your account and block your access to our store if you violate any of these prohibited uses.

Section 14 - Automated Agents and Software

  1. This section applies if you deploy or utilize any automated software, script, or system ("Agent") to interact with our store without direct human supervision.

  2. No Agent may access or browse our store unless it explicitly identifies itself and complies with all conditions in this section. If we block or request an Agent to stop accessing our store, it must cease immediately.

  3. We reserve the right to use technical measures to block or limit any automated access.

  4. Every Agent must:

    • Identify itself in all HTTP/HTTPS requests by including a clear and accurate identifier string: "Agent/[insert agent name]" within the User-Agent field.

    • Never disguise or conceal its automated nature, mimic natural human browsing patterns, or attempt to automatically solve CAPTCHAs designed to distinguish humans from machines.

    • Respond honestly to any automated prompts or human-verification tests.

    • Never attempt to circumvent technical locks, IP blocks, or robot exclusion protocols.

Section 15 - Agreement Termination

These Terms remain active unless terminated by either you or us. You can terminate these Terms at any time by closing your account and ceasing to use our store.

We reserve the right to terminate this agreement or revoke your access to our Services at any moment without notice if we suspect you have failed to comply with these Terms. Upon termination, you will remain liable for any outstanding financial balances due up to the termination date. All clauses which by their nature should survive termination (including Intellectual Property, Indemnification, Disclaimers, and Limitations of Liability) will remain fully enforceable.

Section 16 - Disclaimer of Warranties

The material provided on this website is for general shopping information only. We do not guarantee that the information is completely error-free, exhaustive, or perfectly accurate. Any reliance you place on the general text on this site is at your own risk.

OUR SERVICES AND ALL PRODUCTS SOLD THROUGH OUR STORE ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED, COMPLETELY SECURE, OR ENTIRELY FREE OF ERRORS.

Section 17 - Liability Restrictions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HARPER AND REED, OUR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS—ALONG WITH THOSE OF SHOPIFY—SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, SAVINGS LOSSES, REPLACEMENT COSTS, OR SIMILAR DAMAGES ARISING FROM YOUR USE OF OUR STORE, SERVICE, OR ANY PRODUCTS PURCHASED THROUGH US, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY IN THOSE JURISDICTIONS WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Section 18 - Indemnification

You agree to protect, defend, and hold harmless harper and reed, our parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, and service providers—as well as Shopify—from any third-party claims, losses, liabilities, damages, or financial demands (including reasonable legal fees) arising out of:

  1. Your breach of these Terms of Service or any policies they reference.

  2. Your violation of any active law or the legal rights of a third party.

  3. Your misuse of our website or Services.

We will inform you of any such claim. We reserve the right to handle the legal defense and settlement of the claim at your expense, and you agree to fully cooperate with us in defending against these claims.

Section 19 - Severability

If any single provision or clause of these Terms of Service is found by a court of law to be invalid, illegal, or completely unenforceable, that specific part will be removed from these Terms without affecting the validity, legality, and enforceability of the remaining provisions, which will continue to stay in full effect.

Section 20 - Entire Agreement and Waiver

Our failure to enforce or exercise any right or provision outlined in these Terms does not mean we waive that right or provision in the future.

These Terms of Service, along with our Privacy Policy and Refund Policy, constitute the complete agreement between you and harper and reed regarding your use of our store. This agreement supersedes any older or simultaneous agreements, communications, or proposals (whether verbal or written) between you and us. Any confusion or ambiguity in interpreting these Terms will not automatically be held against the drafting party.

Section 21 - Contract Assignment

You may not transfer, assign, or delegate any of your rights or duties under these Terms of Service to anyone else without getting our prior written permission. Any unauthorized attempt to do so will be legally void. We reserve the right to transfer, assign, or delegate our rights and obligations under this agreement to another corporate entity or partner at any time without needing to notify you or ask for your consent.

Section 22 - Governing Law

These Terms of Service, along with any separate agreements where we provide you with products or Services, will be governed by, interpreted, and enforced in accordance with the laws of the jurisdiction where the headquarters of harper and reed is located. You and harper and reed both consent to the personal jurisdiction and exclusive venue of the courts located within that territory.

Section 23 - Changes to the Terms of Service

You can always view the most current version of our Terms of Service on this exact page.

We reserve the right, at our sole discretion, to modify, update, or swap out any part of these Terms by publishing updates and revisions directly to our website. It is your personal responsibility to check our store periodically for any changes. If we make structural, material changes, we will notify you through the website or via email in line with regulatory laws. Your continued use of or access to our storefront after changes are posted means you accept those changes completely.

Section 24 - Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, please reach out to our team at:

  • Email: info@harperandreed.com
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