refund policy

Summary of Returns, Exchanges, and Cancellations

Returns Policy: 30-Day Limit

We want you to love your purchase. If you are not completely satisfied, you have 30 days from the date of purchase to return most items.

Return Eligibility

To ensure your return is processed smoothly, please make sure it meets the following criteria:

• Original Condition: Items must be in their original packaging, complete with all components and parts.

• Unworn/Unused: Clothing and other items should show no signs of use, other than trying it on. Tags must remain attached.

• Hygiene Items: Products designed for hygienic use must be thoroughly cleaned before return.

• Report Defects: Any defects present on delivery must be reported immediately.

• Condition Check: We only accept returns for items with normal use. Damages resulting from misuse or mishandling will disqualify the return. We reserve the right to refuse items that do not meet these conditions.

Important Notes on Your Return:

• Customer Shipping: The customer is responsible for all return shipping costs.

• Asian Warehouse: All returns must be shipped to our dedicated warehouse located in Asia.

• No Unapproved Returns: We cannot accept items returned without prior approval.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us immediately so we can quickly resolve the issue for you.

How to Initiate Your Return

If your item meets the return criteria above, please follow this process:

1. Email Us: Send a request to info@harperandreed.com. Please include your:

• Order number

• Reason for the return

• A photo of the item (if damaged or defective)

• Your full name and address

2. Await Approval & Address: Once approved, we will send you the correct return address.

• ⚠️ Crucial Note: Do not send your return to the sender address shown on the package. You must use the address provided by our customer service team.

Processing Your Return

We aim to process all approved returns within 7 business days of receiving the item. Once we confirm the item meets all conditions, we will issue your refund.

Exchanges

We do not provide direct exchanges. If you want a different size or item, please request a return and refund for the original item, and immediately place a new order for the desired product.

Refunds

Timeline

• We will confirm the refund within 2–4 business days of processing your return.

• You will receive a confirmation email once the refund is issued.

• Funds typically appear back in your original payment method, via store credit, or as coupons within 3–5 business days.

• Please allow extra time for your bank or credit card provider to post the refund.

Missing Refund? If it has been more than 15 business days since your return was approved and you still have not received your refund, please contact us at info@harperandreed.com.

Cancellation Policy

• Cancellation requests must be submitted within 1 hour of placing your order.

• Because we process and fulfill orders so rapidly, we cannot modify or cancel any order after this 1-hour window has passed.

• If you miss this cancellation period, you must wait for the order to arrive and then follow our standard return process.